Capture will not start
Sign in from the account icon, then try a regular website tab in Chrome 124 or later. Chrome internal pages and the Chrome Web Store cannot be captured.
HELP / TROUBLESHOOTING
Need a hand?
Here are the fixes for the issues most likely to interrupt a capture. If you are still stuck, send us the error shown in the extension and the Chrome version you use.
Capture failed
Keep the tab active and try again. Very long or complex pages can exceed Chrome’s screenshot limits. Check the message in Results for the specific error.
Figma looks different
Compare the pasted layers with the PNG. Fonts, images, and complex CSS can convert differently. If Chrome asks for optional image-host access, declining may leave images out of editable layers.
No Free captures left
The 20 Free starts reset at 00:00 UTC on the first day of each month. Cancelled and failed starts count; copying or downloading an existing result does not.
Email code does not work
Use the newest code sent to your email. A new code replaces the older one. If it has expired, start sign-in again and enter the latest code.
License does not activate
Check the key you received after purchase and try again on the extension’s Plan and license page. During review, only test-mode license activation is available.
DIRECT SUPPORT
Tell us what happened.
Include the capture mode, selected width, the error text, and whether you were using PNG or Figma. Please do not send page content or sensitive screenshots unless needed to explain the issue.
gojo.seinsi@gmail.com